FAQ

Pop Holder Application


Q: How should I use it?
A: When you apply the adhesive to your phone or phone case, you must press the pop holder’s top down and hold it for about 15 to 30 seconds so it sets properly. 
Check out our detailed video:

Q: Can I apply it on silicone case?

A: We do not recommend its use with silicone, waterproof and highly textured cases, as the adhesive does not stick effectively on this material.

 

Q: What can I do if I didn't apply it correctly? Can I re-use it?

A: Yes, you can try to make the adhesive sticky again after removal by rinsing it well under cool running water for about 30 seconds; make sure to gently rub out any dirt, let it dry for 15 minutes and re-apply.

 

Q: Can I apply it directly on the phone without a case?

A: Yes, you can. Even though we always recommend a case for more protection. 

 

Q: Is it normal to have some resistance when I try to expand it?

A: Yes, in the beginning it might seem a little rigid, but the more you use it, the more flexible it becomes.

 

Q: How can I switch the top to change the design?

A: Sure. Check out the instructions in the following video:

 

Q: Can I stick two pop holders on one phone?

A: Yes, if your phone is big enough, or if you have a lightweight small tablet, and you need extra support while holding it horizontally with two hands as in gaming, you can stick two pop holders on each side.

 

Q: What is better – phone ring or pop holder?

It’s a question of personal preference, however, after being a phone ring users for some time, we are now fully satisfied with the pop holder. It’s easy to get used to, and it weights much less than a phone ring.

 Shipping and Returns


Q: If the product is damaged, can I return it or ask for a refund?

A: Yes, you can return it within 14 days if the adhesive protector hasn’t been removed.
Check out our return and refund policy for all the details:
 https://elfa.ca/policies/refund-policy

Q: Is shipping free?

A: Standard shipping is free for all phone accessories in Canada, unless specified otherwise. If you require an express delivery, please choose this option at the checkout, and the applicable rate will appear.

Q: How long does the shipping take?

The items are shipped out of Montreal, QC the same day you place the order, via standard Canada Post delivery. Please refer to their website for the most recent shipping time updates for your region:
https://www.canadapost.ca/business/tools/ds/default.aspx